Delete your account

Option 1 — Delete from inside the app

The fastest way to remove your account is from the app itself:

1. Open the Lilongwe Congregation app and sign in to the account you want removed.
2. Go to Profile (or Account) from the main menu.
3. Tap Settings, then Delete Account.
4. Confirm the request. Your account is deactivated immediately and removed from our systems shortly after.

Option 2 — Request deletion by email

If you have lost access to the app or cannot sign in, you can ask us to delete the account for you:

1. Email info@worketech.co.mw from the address linked to your account, or include the phone number you registered with.
2. Use the subject line "Account deletion request — Lilongwe Congregation app".
3. We verify that the request comes from the account owner before deleting anything.
4. We confirm by email once the deletion is complete.

What gets deleted

When your deletion request is processed, the following data associated with your account is permanently removed:

• Your account and login credentials
• Your profile details — name, email address, phone number, and profile photo
• Your membership and congregation details held in the app
• Your giving and contribution records that are not required to be retained by law
• Your saved items, notes, and in-app preferences
• Device tokens used to send you push notifications

What we may retain, and for how long

A small amount of information may be retained after your account is deleted, only where the law requires it:

• Financial and contribution records the church is legally required to keep for accounting, audit, and tax purposes. These are retained for the period required by Malawian law and are then deleted.
• Anonymised or aggregated statistics that can no longer be linked back to you.
• Records we must keep to resolve a dispute, prevent fraud, or comply with a legal obligation, for as long as that obligation lasts.

How long it takes

Deletions started inside the app take effect immediately — your account is deactivated at once and you are signed out of every device.

Requests sent by email are acknowledged within 5 working days and completed within 30 days of us verifying that you own the account. Backups holding your data are rotated out within 90 days.

Deletion is permanent. Once your account is gone we cannot restore it, your data, or your history — you would need to register again as a new user.