Terms of Service

These terms are an agreement between you and Worketech Limited. They apply when you use this website, send us an enquiry, or ask us to register, transfer or renew a domain name. By doing any of those things, you agree to them. If you do not agree, please do not use the service.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

Worketech Limited is a technology company registered in Malawi, at Area 18A, Gomani Street, Plot 1, Lilongwe, Malawi. We build software and provide digital services, and we register .mw domain names as an accredited reseller.

Some apps we publish are operated on behalf of another organisation. Where that is the case, the app carries its own terms and privacy policy, and those govern it rather than these terms.

You may browse this website, read what is on it, and contact us through it. Information here, including prices shown for domain names, is published in good faith as a guide, and is confirmed only when we quote you.

You may not interfere with the site, probe it for weaknesses, attempt to gain unauthorised access to any part of it, scrape it at a volume that degrades it for others, or use it to send unlawful or abusive content.

How ordering works

• You send us the name or names you want, the registration period, and the details the registry needs.
• We check availability with the .mw registry. A name shown as a suggestion on this website is not a guarantee that it is free.
• We confirm what is available and invoice you in kwacha.
• Once the invoice is settled we lodge the registration, and we configure DNS to point the name wherever you want it.

The registry's rules apply to you as well

• The domain is registered in your name. We act as the reseller; the registrant on record is you or your organisation. If you leave us, the domain goes with you.
• Registration is subject to the registry's policies, which may change, and which we do not control.
• Restricted extensions require eligibility. Academic, educational and government extensions are delegated only on proof of eligibility. We will tell you what is needed, but the registry decides.
• Registrant details must be accurate and kept up to date. A registry may suspend or cancel a domain registered on false details.
• Some details may be publishedin publicly searchable registry records. What is published is the registry's decision.

• Prices shown on this website are a guide. The price that applies is the one on your invoice.
• Invoices are issued in Malawi kwacha and are payable by the date on the invoice.
• Registry fees are payable in advance. Once a registration, transfer or renewal has been lodged with the registry, the fee is generally not recoverable, because the registry does not refund it to us.
• If a name turns out to be unavailable, or the registry refuses an application, you are not charged for it; anything already paid for that name is refunded or credited.
• Where you pay through a payment provider, that provider handles your payment details. We receive the record of the payment, not your card or mobile money credentials.

• We track expiry dates for the domains we manage for you, and remind you before a name falls due.
• Renewal happens on your instruction and on payment. We do not auto charge you.
• If a domain is not renewed in time it will lapse. It then passes through the registry's grace and redemption periods, after which it is released to the public. Recovery during those periods is usually possible but costs considerably more than renewing on time.
• You may transfer a domain to or away from us. Transfers require the current registrar to release the name and, usually, an authorisation code. A transfer does not reset or forfeit the registration period that remains.
• We will not hold a domain hostage. Where a transfer is properly authorised by the registrant and nothing is outstanding on the account, we will release it.

• Give accurate, current and complete information, and tell us when it changes.
• Make sure you are entitled to register the name you are asking for, and that doing so does not infringe anyone else's rights. We do not carry out trade mark searches on your behalf.
• Keep any credentials we give you secure, and tell us promptly if you think someone else has access.
• Respond when we ask you for something a registry requires. We cannot complete a registration or a transfer without it.

You agree not to use our services:

• for anything unlawful, fraudulent or harmful
• to impersonate another person or organisation, or to register a name in order to mislead
• to send unsolicited bulk messages, host malicious software, or carry out phishing
• to infringe anyone's intellectual property rights
• in a way that disrupts our systems, the registry's, or anyone else's

We may suspend a service where we reasonably believe it is being used in one of these ways, or where a registry, regulator or court requires us to.

Where a service of ours offers an account, you are responsible for what happens under it. Keep your password to yourself, and do not share your account.

Where a service offers Sign in with Google, it is optional and you can use an email address and password instead. Choosing it shares only your name and email address with us, for the purpose of creating your account or signing you back in. We request no other Google data. The detail is in our Privacy Policy, and your use of Google's own services remains subject to Google's terms.

Where you engage us to design or build something, or to host or support it, the specific scope, timeline, price and ownership terms are set out in the quote or agreement for that work, and those terms take precedence over these where they differ.

Nothing on this website is an offer capable of acceptance, and an enquiry does not create a contract. A contract is formed when we agree the work in writing.

The content, design, software and branding of this website belong to Worketech Limited or our licensors, and may not be copied, reproduced or reused without our permission. Client names and logos shown in our portfolio belong to those clients and are used with their permission.

Material you send us, such as your logo, copy or brand assets, stays yours. You give us permission to use it only to provide the service you asked for.

We work to keep this website and our services available, but we do not promise they will be uninterrupted or error free. Maintenance, network problems, registry outages or events beyond our control may interrupt them.

We may change, add to, or withdraw parts of a service. Where a change materially affects a service you are paying for, we will tell you.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of Malawi.

Subject to that, and to the fullest extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, business, data or opportunity. Our total liability for any claim relating to a service is limited to the amount you paid us for that service in the twelve months before the claim arose.

We are not responsible for the decisions of a domain registry, for the acts of another registrar, or for third party services we do not control.

You may stop using this website at any time. Where we manage a domain or another service for you, either of us may end that arrangement on reasonable notice, and we will cooperate with a transfer away. Anything already owed for services provided remains payable, and a registration already lodged with a registry runs to the end of its term.

These terms are governed by the laws of the Republic of Malawi, and the courts of Malawi have jurisdiction over any dispute arising from them, unless your local consumer law gives you the right to bring proceedings where you live. If any part of these terms is found unenforceable, the rest continues to apply.

We may update these terms. The dates at the top of this page show when they last changed, and continuing to use our services after a change means you accept it.