Delete your account

Option 1 — Delete from inside the app

The fastest way to remove your account is from the YAZA app itself:

1. Open YAZA and sign in to the account you want removed.
2. Go to your Profile from the bottom navigation.
3. Tap Settings, then Account.
4. Tap Delete Account and confirm.
5. Your account is deactivated immediately, you are signed out of every device, and your data is erased within 30 days.

Option 2 — Request deletion by email

If you can no longer sign in — a lost password, a changed phone number, or a deleted app — we will delete the account for you:

1. Email info@yazamentorship.com from the address registered to your YAZA account.
2. Use the subject line "Account deletion request — YAZA".
3. Include your full name and whether you joined as a mentor or a mentee, so we can locate the account.
4. We verify that the request comes from the account owner before deleting anything.
5. We confirm by email once the deletion is complete.

What gets deleted

When your deletion request is processed, the following data tied to your account is permanently removed:

• Your account and login credentials, including any linked Google or Apple sign-in
• Your profile — name, date of birth, gender, email address, phone number, country and region, and profile photo
• Your professional and mentorship details — education, institution, field, occupation, experience level, and mentorship areas
• Your biography, Inspire posts, and any resources you shared
• Your connection requests, mentorship sessions, session notes, ratings, and reviews
• Your private chat messages
• Push notification tokens and notification history

What we may retain, and for how long

A limited amount of information may survive deletion, only where it is not personally identifying or where the law requires it:

• Messages you sent remain visible to the other participant in a conversation, shown without your profile. Ask us in your deletion request if you want these removed as well and we will erase them.
• Reports, safety records, and evidence of abuse or fraud, kept for as long as needed to protect other users and enforce our Terms of Service.
• Anonymised and aggregated usage statistics that can no longer be linked back to you.
• Records we are required to keep by law, regulation, or a court order, for as long as that obligation lasts.

Server logs and diagnostics containing your identifiers are rotated out within 12 months.

How long it takes

Deletions started inside the app take effect immediately — your account is deactivated at once, your profile stops appearing to other users, and you are signed out everywhere.

Requests sent by email are acknowledged within 5 working days and completed within 30 days of us verifying that you own the account. Backups holding your data are rotated out within 90 days.

Deletion is permanent. Once your account is gone we cannot restore it, your mentorship history, or your messages — you would need to register again as a new user.

If you do not want to delete everything

Deleting your account is not the only option. If you simply want a break or fewer notifications, you can:

• Turn off push notifications in Settings → Notifications, or in your device settings
• End a mentorship connection without leaving the platform
• Ask us to correct or update specific details on your profile instead

To do any of these, or to request a copy of your data before you delete it, email info@yazamentorship.com.

Privacy Policy

For the full picture of what YAZA collects, how it is used, who it is shared with, and the rights you hold over it, read our Privacy Policy.